Last week I thought I had lost my wallet … and called Visa. During our conversation, they discovered that they didn't have my complete address and took down my apartment number and so forth. Today I received this letter from Wells Fargo Card Services:This letter was sent, of course, to the new address. That means (1) if the address change had in fact been the work of an identity thief, Bill would never have been notified; and (2) the thief would not even have needed to call Wells Fargo to confirm the address, since the letter only requires further action to disconfirm the address change.
Thank you for your recent change of address. In an effort to prevent fraud on your account, this letter is to confirm the change is valid.
Your new address is now listed as:
If this change was made without your knowledge and is invalid, please call us immediately at [redacted].
If the change is valid but incorrect, please call our Customer Service group at [redacted].
If this is the kind of fraud protection we’re getting from our financial service providers, it’s no wonder identify theft is so common.